When will I receive my order?

All orders are shipped from our warehouse within 1 business day of ordering. Delivery typically takes 15-20 business days after shipment, depending on carrier availability and location. We apologize for any delays due to customs clearance, inspections, or carrier issues.

How can I track my order?

The sophiegesundheitsshop tracking number will be provided in your shipping confirmation email. You can use this number to track your order at www.17track.net .

How much are the shipping costs?

We charge a flat shipping fee of $5.99 for worldwide deliveries.

Which countries do you ship to?

We currently ship worldwide. If our logistics doesn't support your region, we will notify you immediately and make changes to your order if necessary. Please contact us at support@wollerahorizons.com for more information on our delivery destinations.

How can I change my delivery address?

The address can only be changed before 11:00 PM PDT (-7 GMT) on the day of the order. Please contact us at support@annabeautygadgets.de to request such changes.

Can I have my order delivered to an address other than my card billing address?

Yes, that is possible.

How are my orders shipped?

Orders are shipped on regular business days, excluding holidays. Orders placed on a Saturday or Sunday will be shipped the following Monday.